Now that the maintenance is done I'm having intermittent drop outs and lag. I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. . 1;CM-VER=3. But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. Now over the last month it’s become unbearable with low connectivity speeds (Wi-Fi and cable) frequent discon. 1. switched it off for 10 mins and then turned it back on etc etc. Re: Internet unstable since 23rd of January - Modem reports connection errors. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. Hardware Version: V1. "Partial Service DS only" - sounds like a service issue that would affect the folks local to you. Recently had Virgin Media installed and since day of installation have been facing multiple drop outs throughout the day. SYNC Timing Synchronization failure - Loss of Sync and RCS Partial Service;CM-MAC. Disconnect all the connections and reconnect to be sure. Hope you're well. For immediate assistance, check out the Xfinity Assistant. . 168. VM will not dispatch any technicians while an area fault exists. . 1 38 256 qam 4 5 17. Hey Folks. Monday I had the same issue, yesterday was fine now again the issue is back PING ms 9 DOWNLOAD Mbps 386. It began with significantly more violent packet loss, hourly outages etc. Mostly in the evening but also occasionally occurs during the day. The VirginMedia site which checks for your internet tells me to check back in 24 hours, but it's been going on for the whole week. I need to look at new options as its effecting my work with currently working from home. not sure when this new policy come up and the guy , the way he mentioned that felt lik. I am including the logs as well as the BBM stats. 0; On a superhub 3 in modem mode. Call this in as a fault, the engineer is required either to fix the local service or to sort out your line. switched it off for 10 mins and then turned it back on etc etc. Click on the “> Check router status” button. HHI114. Originally Virgin admitted a network fault, I received a text to say it was sorted, but it’s actually worse. Hello, I've been having broadband problems for like 3 weeks already and it's getting to a point where I don't even know what to do anymore. We would like to show you a description here but the site won’t allow us. Cables of course checked, hub restarted etc. 1;CM-VER=3. On top of the daily outage between midnight and 1am ( which have been happening since 2020), we have now getting regular outages throughout the day. I have Comcast :facepalm: (Verizon FiOS not in my market ) I just moved, to a newer mobile home in the park i was living in, never had a problem with them. It's *not* a WiFi issue but rather broadband service issues. Options. and tells you of more local issues down to street cab/ postcode level. This affects devices which are connected via WiFi and ethernet,. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc. and tells you of more local issues down to street cab/ postcode level. 2 32 256 qam 15 7 259000000 -8. Hub wifi light wireless flickeringHello! I got Virgin Media this month. 27-03-2023 09:09 - edited 27-03-2023 09:13. Tried the service status on the virgin media website (it says we can't see any issues affecting your zone, but if I go into broadband and test hub it says "looks like there are issues in your postcode affecting. 0. 07Mbps upload irrespective of LAN / WiFi and in both Router mode & Modem Mode. still getting the same issue. for almost 2 years now on the VM100 package I’ve worked from home with no issues. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. The estimated fix date is: 03 NOV 2021 09:00. 7 33. . I look to be having the same issues as others with Time Synchronization failures. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc. When i call - 4777210Let me start by saying yes all connections have been checked the device has been restarted and reset. 1. Yes that's not good - can you do this. 1 hub settings looks like: “SYNC Timing Synchronization failure - Loss of Sync;CM-MAC= ;CMTS-MAC=**:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1. 3 weeks ago. . Engineer was out today and replaced the Hub 3. 1;CM-VER=3. connected via a cable. 3 weeks ago. Click the lower link (Share Live Graph) then click generate. Internet not been the same since the big outage. Upstream power levels too high and a huge amount of errors, you probably need a technician’s visit. 4. Tudor. After being told the issue was my previous Arris SB6141, I went out and bought a new Arris SB6190. 70-5 Mbps download speed, paying for 50 Mbps. RCS Partial Service;;CM-QOS=1. Problem is with wifi and wired and has been getting worse over the past few days. . this issues started a few days ago , the internet was cutting out and then coming back. 100. 2. Virgin media says everything is fine on their end. 2 weeks ago when Virgin were doing work in the area. Constant modem reboots, "Lost MDD Timeout" and "RCS Partial Service" on SB6190 - details in the post. 1 router mode or 192. I had Virgin Media installed last month and we got the M250 Package, I get around 270 Down And 26 Up on SpeedTest. . 168. Damaged Wall socket. I've been enduring the issues up to this point, but today has been the worst. Recently upped my plan from M125 to m250 As my upload speed was just not up to standards required to stream. I've had a look at the network log in my Hub 3 and can see various errors - RCS Partial Service, T3 Timeouts, Sync Failure etc. 3/4) Google/Open DNS -> internet check - more dropouts when Modem looses connection to internet. Each time I call customer support, the 'solution' they recommend is to connect to xfinity wifi hotspots. Synchronisation failure is where the hub can't maintain a lock on one or more of the 28 channels it uses to connect with the gear in the street cabinet. I'm using my Hub 3 in modem mode with my TP-Link router but FWIW I have tried it in router mode as well with the exact same issues. Downstream tab: I restarted my hub. Connection is normally rock solid but today at approx 11 am I had a disconnection and since then speeds are so erratic. I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. Options. Joining in. I have a VM Hub 3. still getting the same issue. I've got an Asus mesh router to which all my devices are connected (my laptop and son's Xbox) are hardwired through a switch. called VM and the automated system said they needed to send a signal to the kit, did. 1 router mode or 192. Can someone please explain is going on as it's driving me nuts, here are the logs:Hi @VesselCottonDes, Thank you for that. Unfortunately, they are back. Schnief. Hello I have been having multiple disconnections lately with Virgin media. Various complaints made via telephone to Virgin Media who don't appear to care. Try the “free & automated” Service Status number - 0800 561 0061 as it can have more information than the website version. . CryptoHello everyone! I have tried going through my ISP but they see nothing wrong with modem health or my connection on their end. RCS Partial Service;CM-MAC=40:0d: xx:xx:xx:xx;CMTS-MAC=00:5f: xx:xx:xx:xx;CM. I've reset the modem and unplugged/replugged the cables. 0 hub seems also to have very low range since I get only about 20 Mbps on. Mostly affecting WiFi, though the ethernet connected TV also quite often. . My upload remains in the 25-30mbps range. Options. 168. 9. I contacted Vir. 168. 100. In response to Bill_Carson. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. One moment have 300mb+ and then sometimes have around 40mb. This is such a pain as it happens at least once every hour. There has been no broadband service at all for the past 8 days which has impacted significantly impacted on being able to work from home. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. The modem log is reporting MDD timeouts (the MDD is being transmitted every 2 seconds, continuous timeouts will result in temporary internet connection outages) and RCS partial service (these indicate that not all DS channels could be locked onto due to channel instability (partial bonding) and will result in slowdowns). If we've advised we're aware of them then we'll be doing all that we can to resolve the issue ASAP. 2: Your broadband connection is working. 1;CM-VER=3. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. According to Internet Connection Monitor, my internet has dropped 15 times today, although only for a few seconds each time. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Disconnections were sporadic at first (especially with work laptop, then with mobile phones), until yesterday where I started. We would like to show you a description here but the site won’t allow us. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. Networking and WiFi. Ok, so for at least the past day or 2, I have been having severe internet issues. Moved all Wi-Fi Pods to be closer to hub - reset multiple times - nothing online no matter how long left. Options. CryptoWe have made changes to keep employees safe so response and call times may be longer than usual. Cheers. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. Hi, I've been having a read around the forum and believe I am also experiencing issues that others have reported previously with internet connectivity drop outs, reviewing the SuperHub 3 logs I can see errors referencing SYNC Timing Synchronization failure - Loss of Sync. Open the Downstream tab. My router doesn't respond to pings on the WAN network, so external BQMs don't work, but here's an outgoing ping every 20s - which does miss some of the dropouts, but is still perhaps useful: 0 Kudos. CheersSYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service in Networking and WiFi yesterday I need to speak to a person for disability help in Networking and WiFi Monday High packet loss and unreliable connection for over 2 months in Networking and WiFi 2 weeks agoSolved: Hi Having issues over the last week with the Hub rebooting and loss of internet. Yes, status checking works the same way in modem mode: Pull up the log in page for the hub. Having a few issues with my router reporting latency, packet loss, and disconnection from the internet. Options. At first we thought it was the hub, which we’ve had for a considerable time, and arranged for an engineer to install a new hub but it is still happening. There has been no change in the internet service since yesterday when there was supposed to be the repull. 0. 2-3 weeks after i had new service set up at the new place, i got Intermittent Connection problem. It is not normal to have that many “RCS partial service” errors in quick succession. called VM and the automated system said they needed to send a signal to the kit, did. Hi, pretty much this past week my wifi (Hub3) has been disconnecting at least once an hour. 5 29 256 qam 14 6 251000000 -4. I've had constant problems since I joined over a year ago. I can have weeks where the connection is fine. My internet connection drops almost every day. Hi, Would someone kindly translate the hub settings below into English for me, and tell me what is going on. RCS Partial Service; 12/12/2022 16:07:54. Thanks Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 138750000 5 37 256 qam 1 2 146750000 2. Called again spoke to second line support who confirmed there was still an issue and t. On virgin connect app it states signal in kitchen is great but network log differs. In response to Bill_Carson. Then sometimes it will just cut off completely and takes about 10mins too come back on. Can you let me know what the next steps are please. But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. How to book a tech visit. There are several other Virgin customers in my street who are also seeing the same issues and we have all been contacting Virgin regularly. 0. ARRIS SURFboard SB6190 DOCSIS 3. Ok, so for at least the past day or 2, I have been having severe internet issues. 0 Cable Modem. 00 84000700 RCS Partial Service;CM-MAC=;CMTS. . The broadband connection check on the Virgin Media website says it will take up to 30s but never completes (dev tools in Chrome shows it keeps calling to the server and receiving a 400 response hence why it doesn't complete). Hi, Our internet has been dropping out multiple times a day when using ethernet and Wi-Fi. My hub says generally says that there is nothing wrong, I reset the hub and its fine for a while, sometimes a day or two, sometimes an hour or two, sometimes a minute or two. We are having issues with our internet frequently suffering high latency (15+) times a day where all apps using the internet will stop working and will inform us our internet connection is unstable. Tuning in. Time Priority Description Mon Sep 21 09:17:06 2020Hi John, Thank you for your detailed reply. Since Friday everything had been working as expected, Hub 3 in modem mode, and RT-AX88U in Automatic IP. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Re: SYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service. I'm getting a high number of uncorrectables and Loss of Sync errors. 4 40 256 qam 5 6 1. Now it has gotten so bad I am lucky if I stay online for 15 minutes at a time. Phone is plugged into hub and that can drop out mid call. . SpeedI have power cycled the Hub, and run it with and without the attenuator. They died. Ayisha_B. 0 for almost 2 years now on the VM100 package I’ve worked from home with no issues. However my WIFI and Ethernet both disconnect constantly. We would like to show you a description here but the site won’t allow us. . We've already. Thanks for the reply. I have a VM Hub 3. 1 modem mode. on 16-03-2023 18:05. To just to keep you updated we have now been advised there is a reported area fault in your area. 0; This issue isn't very bad when. 100. Joining in. No reporte. Looking at my bqm and network log it appears that I am still having sync issues at random times. SYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service in Networking and WiFi yesterday; Keep losing wifi connection on specific devices in Networking and WiFi yesterday; Problems with broadband - do I need a booster? in Networking and WiFi yesterday; Get WiFi Pods for 5x router or cancel while in 14 days in. on 04-06-2022 15:44. As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. Still having the same issues. "No Ranging Response received - T3 time-out. Hi all, Hope you are all keeping well! I've recently started experiencing issues with my Virgin broadband regarding dropouts. . Hi there! I'd be glad to ensure that this gets looked into further. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 2. Last couple of days my BQM from Thinkbroadband looks awful and seeing drops and disconnects both on work VPN and also when gaming. I’m on a hub 3. Ill lose connection to all my devices on the network (wifi and ethernet) This is the second modem that I have replaced. Really variable performance Virgin Hub and Google Mesh in Networking and WiFi yesterday; Need a WIFI POD is very bad unable to cloud game in Networking and WiFi yesterday; High Power Level, low SNR, RCS Partial Service in Networking and WiFi yesterday; High Power, low SNR, RCS Partial Service in Networking and WiFi yesterdayWhat does RCS partial service mean? Receive Channel Set A modem is in a partial service mode of operation any time it is operating with a subset of the channels in the Receive Channel Set (RCS) and/or Transmit Channel Set (TCS) because a channel has become unusable, either due to an inability to acquire a channel or because. 2nd engineer provided me with a replacement hub 3. Hi for weeks been having packet loss and problems with the upstream qam where one of the channels is stuck on 16qam and won't change, - 5369032Consistent Packet Loss. I have had an unstable - 4886851 Open a web browser and go to 192. I called support and said they would monitor and call back which - 5020988There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. 0;. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. I used to run our Hub 2 in modem mode over the WFH period for some comms kit. The wifi speeds are good when it works but drops out many many times a day. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. We don't use the wifi on the hub (we have disabled it), instead we have a tp-link Deco S4 mesh wifi system that makes. First two months: Absolutely fine, no issue with the service Third month: Latency, high ping and jitters. . Hi worsley, We hope you're well. 11-01-2023 16:00 - edited 11-01-2023 16:08. At first we thought it was the hub, which we’ve had for a considerable time, and arranged for an engineer to install a new hub but it is still happening. Try a 60 second pinhole reset of the hub and monitor progress. It’s not just the actual internet connection - the wifi network itself vanishes from my availab. Hello EdLeigh92. VM will not dispatch any technicians while an area fault exists. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. OK so my story is this as of 9th May : I had a Bigger Bundle M250 package installed on April 21st. mdc999. Adding up/downstream channel stats. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Downstream levels appear to look fine but can see multiple T3 timeouts on the upstream. Warning! RCS. I've seen other posts here and they post there. Hi folks. I set up a broadband monitor and this is a typical output: I used the VM online service check and it said that there are no issues in my area, but stated there was an intermittent fault on the signal. 0 and my vpn work connection so much so that I have now got a secondary 11Mbps ADSL line that works better (Seriously no Dropouts), this has been affecting me WFH and also my work only has so much patience. Partial dentures are a great option for those people looking to fill and gaps in their smile. That could just be a corroded connector/break on the coax cable going to your house. 1;CM-VER=3. 0; The statuses listed show the connection state of the cable modem. Can't access the Hub during these times. I have been running EMCO ping monitor with several Hosts. These are the parts I could find, they were screwed into the end on the coaxial cable. There was only 1 device connected at the time of the speed test. Apparently the connections the cable company makes need to be checked from time to time, especially as weather changes from cold to hot and vice versa. Please do let us know how the visit - 5416932RCS Partial Service . 1. Damaged Wall socket. 39. In the last 3 months we started to experience severe internet dropdowns/reconnects that according to network logs from 192. I phoned VM Support and they asked me to reset my HUB 3. Everything was perfectly up until about 4 or so days ago when the connection startes dropping out constantly, almost every hour. Our broadband in this area has never been stellar, with at least 6 technician visits, 2 hub replacements, exterior cables relaid, attenuators added and removed, cabinet connection reshuffle, etc. 70-5 Mbps download speed, paying for 50 Mbps. I always check the Virgin Media service status but there are never any outages in our area at the time. I'll investigate switching back to router mode tomorrow. 7 34 256 qam 16 8 267000000 -7. . Options. I have tried using the Hub 3 in both router and modem mode with another router both resulting in the same issue. . For several weeks I have had short, but frequent, broadband outages. 16 posts · Joined 2012. Hi, long term VM customer, first time poster. called VM and the automated system said they needed to send a signal to the kit, did. by 12:00, no-one had turned up and I had not received any communication from Virgin Media. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Click on the “Networking” tab. Hi, ever since this Monday I've been having constant internet dropouts, and had a look at the Hub 3. ,) piercing the cables. The connection from the outside service is a straight run of coax. 2 37 256 qam 2 3 154750000 5 38 256 qam 3 4 162750000 5. The BQM also shows alot of packet loss (red bits). (Package is 100 mbps) Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 283000000 -16. This makes work from home almost impossible, and my leisure time is. Recently moved into a new build, there's not a lot of people living in the houses on my street yet. Been having connection Issues for about 6 Months now. Hey DocMN, thank you for reaching out again and I am glad we have managed to get this resolved for you. We've tried rebooting the router and checked router cables. Hi Community, I've been having issues recently with "No Ranging Response received - T3 time-out" '. on 15-06-2023 17:04. Speed tests have varied (when the speed test has managed to connect. Recently upgraded from a m250 broadband with a hub 3 to gig1 fibre and hub 5 after having some latency issues when gaming, overall the latency has improved but am still having the odd spike causing connection interrupts and disconnects. Hi all, I am having an issue with my broadband. Have a lot of SYNC Timing Synchronisation Failures turn up in my logs with the Internet basically stopping every 5-10 minutes and then recovering. I've got a Hub3 in modem mode and my systems are experiencing problems through ethernet not just wifi. 168. Hopefully someone can suggest a course of action. We would like to show you a description here but the site won’t allow us. High Post RS errors, no ranging response. 1) USG for LAN check -> 100% connectivity. 03/07/2023 16:58:48 Warning! RCS Partial Service;CM-MAC=**. Rebooted the hub3, switched cables, removed devices etc still the same issue. In the Hub (acting as Modem) logs I have a number of entries (at odd times) referring to "RCS Partial Service Error", "No Ranging Response received" and "SYNC Timing Synchronization failure". and this happen intermittently. 9. 0. and this happen intermittently. This problem affects both and wireless, despite the diagnostic tool saying there are only issues in my WiFi. I was hoping someone could shed some light on what is going on, we seem to be getting lots of POST RS errors and the occassional timeout. When i do a speed test on testmy. Now ‘Warning’, ie the RCS Partial Service messages, imply that something has happened but the hub can work around it, basically indefinitely, without noticeably impacting your service. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. . 168. 0's logs today, and saw constant "SYNC Timing Synchronization failures/RCS Partial Service" errors. I would like to add only my download speed is affected. Then switch the Hub back on and leave ~5 minutes. Note: in the event of a power. Internet goes out for hours more or less in the evenings. Current VM broadband only customer. RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1. All phones for technical faults are handled by call takers in India who read from a script and it appears that they don't have a clue about the issues. Check and made levels fine . Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. I called up Virgin support line who paid no attention to. this issues started a few days ago , the internet was cutting out and then coming back. 1;CM-VER=3. Hello everyone. My internet was working perfectly fine - 4891147on 08-02-2022 23:24. Cable boxes were replaced. Overall ds levels are quite low, 2. Click on the “Upstream” tab, copy the text and. and tells you of more local issues down to. Context for this is while playing online games, especially FIFA, I am able to get relatively good ping (generally between 12 and 24) however every game feels so laggy and delayed. After being told the issue was my previous Arris SB6141, I went out and bought a new Arris SB6190. 3 weeks ago. Hi All, first post here, and its for syc timing errors. You need to call Virgin Media and give them these errors, they show there is a fault, and they need to fix it. A quick follow-up. Options. Hi All, first post here, and its for syc timing errors. Downstream channels 12 and 13 particularly affected. still getting the same issue. We would like to show you a description here but the site won’t allow us. What is the best way to arrange an engineer to - 4900809 - 2Business, Economics, and Finance. Solved: Hi, I have VM 500mb package. 168. and tells you. Landline via Sipgate. The stats below are just after a reboot. To get the omnibox moved will cost £25, Call Customer Services on 0345 454 1111 or if you have a VM landline 150 or wait a day or two for a VM staff member to get to your post. Superstar. Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 12/12/2022 15:40:34. 168. DO I need an engineer? 3 weeks ago - last edited 3 weeks ago by Corey_C. Upstream power levels are too high. Everything seems to be doing fine except gaming. Unusual Data on my Virgin Media Hub. Thanks in advance. Hey @WillMcGregor, thanks for reaching out to us. Joined virgin 2 months ago and the experience has been awful. i called and went through the motions of. Service interruption for a 3rd night in a row. Reply. Same Day Partial Service. 3 weeks ago. 8. But about 14:30 UK time, my Spotify music stopped playing, and from my PC I couldn't ping the Hub (192. on 30-06-2022 14:21. on 14-10-2022 17:17. According to my broadband monitor (I was away for the long weekend) the inter. on 04-01-2023 19:43. My internet connection drops almost every day.